Customer Service Rep
Customer service is the front line of every business. This curriculum teaches you how to handle enquiries and complaints over phone, WhatsApp, and in person — calmly, professionally, and within company policy. You will also learn the basics of CRM tools and how to document every interaction so nothing falls through the cracks.
What you'll learn
- Handle inbound enquiries across phone, chat, and in-person channels
- De-escalate angry customers using proven techniques
- Log interactions accurately in a CRM tool
- Resolve complaints within your authority and escalate the rest
- Write clear follow-up messages that close the loop
- Meet response-time SLAs consistently
Curriculum
Communication Skills for Customer Service
5 topics
Handling Complaints & Difficult Customers
6 topics
Product & Service Knowledge
5 topics
CRM Tools & Documentation
5 topics
Follow-up & Quality Standards
5 topics
Final Certification Exam
Unlocks after all module tests are passed · 75% pass mark required
Earn a verifiable certificate
Pass the Final Exam and your Customer Service Rep certificate is generated instantly — with a unique verification ID that employers can check at intrainin.com/verify. Share via WhatsApp, LinkedIn, or direct link.
Full curriculum · module tests · certificate
This course includes
- 5 modules, 26 topics
- Module tests with 70% pass mark
- Final Certification Exam
- Verifiable digital certificate
- Audio read-aloud (English)
- Progress saved — resume anytime
- XP points and streak rewards