Front Desk Agent
The front desk agent is the face of every hotel. This curriculum teaches you how to manage check-in and check-out efficiently, handle reservations on a PMS, upsell room upgrades diplomatically, and resolve guest complaints before they become reviews. Trained front desk agents are among the most sought-after hospitality hires in Nigeria.
What you'll learn
- Execute smooth, professional check-in and check-out procedures
- Manage reservations and room assignments on a Property Management System
- Upsell room categories and breakfast packages
- Handle guest complaints and escalate when necessary
- Coordinate with housekeeping and maintenance on room status
- Process payments, issue folios, and close daily reports
Curriculum
Hotel Operations & Front Desk Role
5 topics
Check-in, Check-out & Reservations
5 topics
Property Management System (PMS) Basics
5 topics
Guest Relations & Complaint Handling
5 topics
Upselling & Revenue Contribution
4 topics
Final Certification Exam
Unlocks after all module tests are passed · 75% pass mark required
Earn a verifiable certificate
Pass the Final Exam and your Front Desk Agent certificate is generated instantly — with a unique verification ID that employers can check at intrainin.com/verify. Share via WhatsApp, LinkedIn, or direct link.
Full curriculum · module tests · certificate
This course includes
- 5 modules, 24 topics
- Module tests with 70% pass mark
- Final Certification Exam
- Verifiable digital certificate
- Audio read-aloud (English)
- Progress saved — resume anytime
- XP points and streak rewards